Frill: Support and customer success Tool
Best-valueFrill is a tool designed to gather and manage feature requests, enabling teams to prioritize their product roadmap based on customer feedback.
What is Frill
Frill helps you gather and manage customer feedback all in one spot. It's a tool for capturing ideas, building roadmaps, and making announcements.
- •Feedback Boards — organize customer thoughts easily.
- •Public Roadmaps — show users what's coming next.
- •Widgets for your site — gather feedback directly from your site.
- •Might be too detailed for small teams — small teams might not use all features.
- •Requires some learning to set up — tech beginners might need help.
Frill is your cheat code for justifying feature prioritization to stakeholders — pipe feedback directly in, show voting patterns, watch your roadmap become defensible instead of gut-driven. Best fit: B2B SaaS with 50+ paying customers where you're getting pinged daily about features you're probably not building anyway.
Skip it if you're pre-product-market fit or running a one-person show; the freemium tier exists but you'll outgrow it fast. The real retention play here is using Frill to close the feedback loop publicly — customers see their request implemented and suddenly they're stickier without you doing extra work.
That's a lot of ramen for 'meh' features.
* Based on avg. instant ramen price of $0.50/pack (Maruchan, Top Ramen). Source: Walmart
Frill in Action
Pricing
- Starting at
- $25/month
- Free tier
- No
- Free trial
- 14 days
- Plans
- Startup$25/monthBusiness$49/monthGrowth$149/monthEnterprise$349/month
Pricing may vary. Check official website. We usually take monthly prices.
